RETURNS & EXCHANGES

For Personalised Item:

All personalised items are made just for you, so we cannot accept refunds, returns, or exchanges. All products go through a careful quality check before they are shipped. In the unlikely event that you receive a faulty item, please contact us within 3 days of receipt and include a photo of the defect so we can arrange it accordingly.

For Non-Personalised Items:

If you would like to return any items (excluded all personalized item and sale item), please see the policy below and visit our returns portal HERE

 

Unfortunately, we do not offer direct exchanges rather a gift voucher which you may use to purchase your new item.

 

We hope you enjoy your purchase with us, but we do understand that sometimes things don't work out as planned, and we want to ensure customer satisfaction in such cases. Below are the breakdown of the key points in our return policy:

 

Exchange Process: If you are not completely satisfied with an item, you may return it to us for an exchange. We offer a returns portal where you can initiate the exchange process. Instead of direct exchanges, you will be issued a gift voucher which can be used to repurchase a new item or kept for a later date.

 

Refunds: Please note that we do not offer refunds for change of mind. Sale orders are final and cannot be exchanged or refunded.

 

Return Timeframe: Returns must be sent back to us within 7 days from the date you received the item(s).

 

Return Conditions: The returned goods must be unused, in their original packaging, and in the same condition as you received them. Failure to meet these conditions may result in the return not being eligible.

 

Return Shipping: The shipment return fees are the responsibility of the customer. To process a return, we require actual receipt of the item(s) or proof of delivery for the return.

 

Processing Time: Please allow up to 1 week for us to process your return or exchange from the date we receive it. Once it has been processed, we will take the necessary steps based on the circumstances, such as offering a replacement in cases of loss or faulty items.

 

If you have any further questions regarding our return policy or if there's anything else we can assist you with, please feel free to contact us. We are dedicated to providing a positive shopping experience and resolving any issues that may arise.